Terms and Conditions of Trade

For The Interior Shutter Company Limited

A contract is entered into as soon as The Interior Shutter Company Limited receives the 60% deposit, which is required from you in order to commence manufacturing your order. Sending your deposit to our company constitutes acceptance of these terms and conditions.

The pricing quoted herewith is valid for 90 days from the date of the pro-forma invoice we supply when you confirm that you want to proceed with your order.

In the event of VAT changes the rate of Value Added Tax will be reflected on your invoices.

Delivery dates are an estimate only and The Interior Shutter Company shall be under no liability in the event of delay.

All our shutters and finishes are guaranteed against manufacturing defects for three years, this includes: warping, cracking, splitting and shrinkage and excludes damage caused by water. It also excludes painted shutters installed in bathrooms or kitchens that are damaged due to water ingress.

All shutters, battens, hinges and other fittings remain the property of the Company until paid for in full.

We reserve the right to take legal proceedings to recover the cost of goods supplied by us if we do not receive payment by the due date in spite of our retention of the title to the goods.

We will colour match any paint to your requirements, but due to the nature and character of paint and natural timber we cannot guarantee to perfectly reproduce these colours, shades and textures. Due to the nature of natural timber there may be variations in colours, shade and textures of each individual type of wood.

Please note that whilst we can make recommendations in terms of colour, blade size, wood type or finish, any final decision must be made by the customer.

We reserve the right to make any changes to the specifications of our goods which are necessary to ensure they conform to any applicable safety or other statutory requirements.

If we are unable to perform our obligations to you because of circumstances beyond our control (including acts of god, accident, explosion, fire, flood, transport delays, strikes or other industrial disputes and difficulty obtaining supplies) we may cancel or suspend any of our obligations to you without liability.

A charge of £70.00 is payable if the shutter installation is cancelled by the customer within five working days of the confirmed date. Should the installation date be cancelled by the customer within two working days of the installation the full installation fee will be forfeited. A new installation date will need to be agreed at the same and repeat cost. Additional site surveys may incur further charges of £75.00 per visit.

If the shutters are not installed or collected on the agreed date The Interior Shutter Company reserves the right to levy a storage charge after one week. The charge will be 1% of the value of the order per week. The amount payable will be due prior to the revised installation /collection date.

Measurements for Self-Fit shutters are the client’s responsibility. The Interior Shutter Company will not fit Self-Fit shutters, nor will The Interior Shutter Company carry our site surveys for shutters that will be fitted by the client. If the Interior Shutter Company has carried out a site survey, these measurements will not be used and there will be an £86.00 call out charge for the measure. For Self-Fit shutters full payment is required when you place your order.

The Interior Shutter Company acts as an agent on behalf of manufatuerers.  We supply and fit high quality shutters.  Our service is bespoke and we pride ourselves on providing an excellent customer care. If there is anything about these 'Terms and Conditions of Trade' that you do not understand, then please contact us immediately, because once you have paid your deposit it will constiutute acceptance of these terms and conditions.

Contact & Connect

How you can keep in touch - call us, email us, connect with us and find us.
The Interior Shutter Company Limited - Benenden, Cranbrook, Kent.


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